|
Season Ticket Holder FAQ
Season Ticket Holder Programs
Q: As a Season Ticket Holder, how can I purchase additional individual game tickets?
Please visit our Additional Ticket Orders page for full details.
Q: How does the Ticket Exchange Program work?
Please review the Ticket Exchange Program page for details! Please keep in mind that unused parking passes are non-exchangeable.
Q: How does the Ticket Voucher Program work?
Please visit Ticket Voucher Program page for details.
Q: How do I donate tickets to the Kids 'N Community Foundation?
The Carolina Hurricanes appreciate your interest in donating tickets to the Kids N' Community Foundation. More information can be found here. Due to the process of allocating tickets, the foundation requests that donations be made about a week in advance of the game. You can drop them off at the VIP entrance or with one of the ticket representatives at anytime. This program is also tax deductible.
Account Management
Q: What is Season Ticket Holder "account priority"?
Season Ticket Holder "account priority" is used throughout the season for such reasons as the Select-A-Seat event for Full Season Ticket and 26-Game Plan Holders, and for processing 12-Game Plan seat assignments. Opening Night Ticket request forms and playoff seat assignments for 12-Game Plan Holders, additional seats, and relocations are also based on account priority. A Season Ticket Holder's account priority is based on their ticket plan type and account creation date. Full Season Ticket Holders have top priority, followed by 26-Game Plan Holders, then 12-Game Plan Holders.
Within each ticket plan grouping, priority is determined by account creation date. Some type of ticket plan must be maintained on an account continually in order to preserve that account's original creation date, and therefore, its original account priority.
Q: What is the Caniac Account Manager?
Caniac Account Manager is a system designed to allow Season Ticket Plan Holders the opportunity to access their accounts online. Season Ticket Plan Holders can email forward their tickets, check their ticket usage, and pay invoices through Caniac Account Manager.
Q: What is my login and password for the Caniac Account Manager?
Please contact your Season Ticket Representative or call 1-866-NHL-CANES to receive your Caniac Account Manager access information.
Game Day
Q: What if I lose my ticket or do not have it on game day?
There are a couple of options available in order to retrieve your tickets. First off, it is possible to use the Caniac Account Manager online which offers the convenience of email forwarding tickets. Email your tickets to yourself or a friend, and those tickets may be conveniently printed from a personal computer. This can be done up to 2 hours before game time.
If you are a Season Ticket Plan Holder of record, and arrive at a game with the realization that you lost or forgot your ticket plan tickets, go directly to the box office with a personal photo ID, and the box office staff will be glad to reprint them.
Q: What time do the gates open before games?
Gates open one hour before the puck drops unless otherwise noted. Please check CarolinaHurricanes.com for updates.
Season Ticket Plan Holder Benefits
Q: When will I receive my Season Ticket Holder ID Card?
ID cards for Full and 26-Game Plan Holders who purchased by July 31 will be included with season ticket packages. The ID cards for Full Season Ticket Holders and 26-Game Plan Holders who purchased after this date, as well as the ID cards for all 12-Game Plan Holders will be distributed at the beginning of the season. We will notify these Season Ticket Holders by email of the game dates and locations on the concourse at which these will be available for pick-up.
Q: How many Season Ticket Holder ID cards do I get with my Season Ticket Plan?
New for the 08-09 Season, all Season Ticket Holders will receive one STH ID Card per ticket plan seat.
Q: How do I take advantage of my 10% discount at "The Eye" as a Season Ticket Plan Holder?
Once you receive your Season Ticket Holder ID card, simply present it to the cashier at "The Eye" to receive your discount.
Q: What is the Exclusive Full Season Ticket Holder Party?
This is an exclusive event for Full Season Ticket Holders which typically includes free food & beverages, a closed practice, the opportunity to snap photos and take shots on goal on the RBC Center ice, a player autograph session, a locker room tour and a "State of the ‘Canes" address from the coach. This event is scheduled for Monday, December 14, 2009, and an email will be sent to Full Season Ticket Holders providing more details as they are finalized, as well as requesting an RSVP for this event.
Q: What is the Exclusive Full Season Ticket Holder Pre-Game Skate?
The "Pre-Game Skate" is an exclusive event for our Full Season Ticket Holders. This is an opportunity for these fans to gather casually to watch both the Hurricanes and their opponent skate during the morning of the date of their game. At no other time during the year are fans allowed to watch an opponent's pre-game skate at the RBC Center. This event typically includes food and beverage as well as inflatable games for kids. The "Pre-Game Skate" is scheduled for Saturday, February 13, 2010, and an email will be sent to Full Season Ticket Holders providing more details as they are finalized, as well as requesting an RSVP for this event.
Q: What is the Exclusive Full Season Ticket Holder Closed Practice?
The "Closed Practice" is an exclusive opportunity for Full Season Ticket Holders to enjoy a 'Canes practice that has been closed to the general public. This event features light fare, and takes place on a non-game day on a weekend. The Closed Practice is scheduled for Sunday, October 18, 2009, and an email will be sent to Full Season Ticket Holders providing more details as they are finalized, as well as requesting an RSVP for this event.
Contact Us
Q: How can I contact a Carolina Hurricanes representative with questions about 2009-2010 season ticket plans, etc.?
Please call 1-866-NHL-CANEs (1-866-645-2263) during business hours in order to speak with an available representative.
|
