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Season Ticket Holder Exchange Programs

As a Carolina Hurricanes Season Ticket Holder, you can take advantage of programs to ensure no ticket goes unused.


Ticket Exchange Program

As a Season Ticket Holder (STH), you can take advantage of the Ticket Exchange Program to ensure no ticket goes unused. Unused plan tickets from past games or tickets for games you know you will not be able to attend in the future can be exchanged at the PNC Arena Box Office for tickets of equal or lesser value to the predetermined exchange games listed below. Please be sure to familiarize yourself with the complete exchange program details outlined here before attempting to make an exchange.

Pregame Exchanges (Tickets to Games Not Yet Played)
If you know ahead of time that you will not be able to attend any one of the games in your plan, simply return your tickets to the PNC Arena Box Office and exchange them for your choice of available exchange games. Ticket exchanges done in advance of the originally scheduled game date can be exchanged for any of the designated exchange games. Please remember that no pregame ticket exchanges will be filled on the same day as a scheduled Hurricanes home game within four hours of faceoff. (Example: For a 7 p.m. faceoff, no exchanges will be processed after 3 p.m.) For your convenience, representatives at Canes Ticket Central at section 117 can also assist you with your pregame exchanges on game nights from the time doors open through the end of the 2nd intermission and exchanges can also be made by mail using the same directions associated with the Ticket Voucher Program.

Ticket plan parking passes are eligible for Pregame Exchange (Games Not Yet Played). Please note that ticket plan parking passes may only be exchanged in compliance with the Pregame Exchange guidelines, which includes exchanging only for the predetermined exchange game dates. Parking pass exchanges should be made in conjunction with ticket exchanges and are only eligible for exchange game dates.

2015-16 EXCHANGE GAME DATES
DAY
DATE
TIME
OPPONENT
FRIDAY
OCT. 30
7:00
COLORADO AVALANCHE
THURSDAY
NOV. 12
7:00
MINNESOTA WILD
MONDAY
NOV. 16
7:00
ANAHEIM DUCKS
SUNDAY
DEC. 6
5:00
ARIZONA COYOTES
FRIDAY
JAN. 8
7:00
COLUMBUS BLUE JACKETS
SUNDAY
JAN. 24
6:00
CALGARY FLAMES
TUESDAY
FEB. 16
7:00
WINNIPEG JETS
SUNDAY
FEB. 21
7:00
TAMPA BAY LIGHTNING
TUESDAY
MARCH 8
7:00
OTTAWA SENATORS
SUNDAY
MARCH 27
5:00
NEW JERSEY DEVILS

Postgame Exchanges (Tickets to Games Already Played)
Unused plan tickets may be redeemed for one of the predetermined exchange games which fall within two calendar months of the game of the corresponding unused ticket; eligible dates are listed below. Any unused tickets that have not been exchanged within the specified time frame are no longer eligible for exchange. Postgame exchanges may be processed at the PNC Arena Box Office during business hours, at the Advance Ticket Window (across from section 127) once inside PNC Arena on a game day or by mail via the same directions associated with the Ticket Voucher Program.

Because parking pass usage cannot be confirmed after a game has been played, parking passes for games that have already been played cannot be exchanged. No exceptions will be made.

ORIGINAL GAME DATE
ELIGIBLE EXCHANGE DATES
SEPTEMBER 10/30, 11/12, 11/16
OCTOBER 10/30, 11/12, 11/16, 12/6
NOVEMBER 11/12, 11/16, 12/6, 1/8, 1/24
DECEMBER 12/6, 1/8, 1/24, 2/16, 2/21
JANUARY 1/8, 1/24, 2/16, 2/21, 3/8, 3/27
FEBRUARY 2/16, 2/21, 3/8, 3/27
MARCH 3/8, 3/27

Please Note: All exchanges are subject to availability. Eligible tickets will be exchanged for equal or lesser-value tickets only. Tickets cannot be upgraded to a higher-priced seating category. Single game ticket purchases, group ticket purchases, complimentary tickets and past-game parking passes are not eligible for exchange at any time. All exchanges are final, and once a ticket has been exchanged it is not eligible to be exchanged again. Only original game tickets are valid for exchange with the exception of digital tickets. Forwarded tickets will not be exchanged under any circumstances. If tickets have been forwarded, but go unused, then you may still take advantage of the Ticket Exchange Program; however, your original tickets must be presented to do so.

Season tickets in the Fan Zone are not eligible for the voucher and ticket exchange programs



Premium Exchange Program

We're excited to continue an added benefit for Hurricanes Season Ticket Holders: the Premium Exchange Program.

Otherwise consistent with the guidelines of the Ticket Exchange Program, for an additional $20 for Lower Level or Club Level seats or $10 for Upper Level seats, Season Ticket Holders can exchange their ticket plan tickets for equal or lesser-value tickets to the following four designated “Premium Exchange Games.”

2015-16 PREMIUM EXCHANGE GAME DATES
DAY
DATE
TIME
OPPONENT
SUNDAY
NOV. 22
1 P.M.
LOS ANGELES KINGS
SATURDAY
JAN. 2
7 P.M.
NASHVILLE PREDATORS
SATURDAY
FEB. 13
7 P.M.
NEW YORK ISLANDERS
SATURDAY
APRIL 2
7 P.M.
COLUMBUS BLUE JACKETS

Please Note: A limited number of tickets will be made available for the Premium Exchange Program and, as such, the program may cease at any time due to availability.

Season tickets in the Fan Zone are not eligible for the voucher and ticket exchange programs



Champions Club Season Ticket Holder Exchange Program

Champions Club Season Ticket Holders have the opportunity to exchange unused tickets from their ticket plan for tickets within the Lenovo Champions Club for any regular-season game, based on availability. Lenovo Champions Club will sell out for games, so please make your exchanges early.

Pregame Exchanges (Tickets to Games Not Yet Played)
Tickets from your Champions Club season ticket package for games which have not yet been played can be exchanged for any regular season game. These exchanges are based on Champions Club seating availability and must be made at least two business days prior to the game for which the tickets are being exchanged.

Ticket plan parking passes are eligible for Pregame Exchange (Games Not Yet Played). Please note that ticket plan parking passes may only be exchanged in compliance with the Pregame Exchange guidelines, which includes exchanging only for the predetermined exchange game dates. Parking pass exchanges should be made in conjunction with ticket exchanges.

Postgame Exchanges (Tickets to Games Already Played)
Once a game has passed, Champions Club STHs may redeem their unused ticket plan tickets for Champions Club tickets to any regular-season game which falls within two calendar months of the unused ticket. Please note that any unused tickets that have not been exchanged within this two calendar month window are no longer eligible for exchange. Please see the chart below for details.

Because parking pass usage cannot be confirmed after a game has been played, parking passes for games that have already been played cannot be exchanged. No exceptions will be made.

ORIGINAL GAME DATE
ELIGIBLE EXCHANGE DATES
SEPTEMBER ALL GAMES IN SEPTEMBER, OCTOBER OR NOVEMBER
OCTOBER ALL GAMES IN OCTOBER, NOVEMBER OR DECEMBER
NOVEMBER ALL GAMES IN NOVEMBER, DECEMBER OR JANUARY
DECEMBER ALL GAMES IN DECEMBER, JANUARY OR FEBRUARY
JANUARY ALL GAMES IN JANUARY, FEBRUARY OR MARCH
FEBRUARY ALL GAMES IN FEBRUARY, MARCH OR APRIL
MARCH ALL GAMES IN MARCH OR APRIL
APRIL ALL GAMES IN APRIL

Please Note: All exchanges are subject to Champions Club availability. Exchanges cannot be made for alternate seating categories/lesser-value tickets should seating inventory be exhausted within the Champions Club with the exception of the designated Exchange Games listed under the normal exchange policy. Single-game ticket purchases, group ticket purchases, and complimentary tickets are not eligible for exchange at any time. All exchanges are final and once a ticket has been exchanged it is not eligible to be exchanged again. Only original game tickets are valid for exchange. Forwarded tickets will not be exchanged under any circumstances. If tickets have been forwarded, but go unused, then you may still take advantage of the Ticket Exchange Program; however, your original tickets must be presented to do so with the exception of digital tickets.
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