|Ticket Exchange Program
As a Season Ticket Holder (STH), you can take advantage of the Ticket Exchange Program to ensure you never throw away any of the tickets from your plan. Unused plan tickets from past games or tickets for games you know you will not be able to attend in the future can be exchanged at the PNC Arena Box Office for tickets of equal or lesser value to predetermined exchange games. Please be sure to familiarize yourself with the complete exchange program details outlined on this page before attempting to make an exchange.
All unused plan tickets must be presented at the PNC Arena Box Office. They may be redeemed for one of the predetermined exchange games which fall within two calendar months of the game of the corresponding unused ticket; eligible dates are listed below. Any unused tickets that have not been exchanged within the specified time frame are no longer eligible. Postgame exchanges may also be redeemed at the Advance Ticket Window (across from section 127) once inside PNC Arena.
If you know ahead of time that you will not be able to attend any one of the games in your plan, simply return your tickets to the PNC Arena Box Office and exchange them for your choice of available exchange games. Ticket exchanges done in advance of the originally scheduled game date are not subject to the two-month restriction window and can be exchanged for any of the designated games. Please remember that no pregame ticket exchanges will be filled on the same day as a scheduled Hurricanes home game within four hours of face off. (Example: For a 7 p.m. face off, no exchanges will be done after 3 p.m.) For your convenience, representatives at the Season Ticket kiosk at section 113 can also assist you with your pregame exchanges on game nights from the time doors open through the end of the 2nd intermission. Note that preseason game tickets are only available to exchange for the Oct. 13 game.
Please Note: All exchanges are subject to availability. Eligible tickets will be exchanged for equal or lesser-value tickets only. Tickets cannot be upgraded to a higher-priced seating category. Single game ticket purchases, group ticket purchases, complimentary tickets and parking passes are not eligible for exchange at any time. All exchanges are final, and once a ticket has been exchanged it is not eligible to be exchanged additional times. Only original game tickets are valid for exchange. Forwarded tickets will not be exchanged under any circumstances.
Season tickets in the 99.9 FM Fan Zone are sold out; therefore, with no equal or lesser-value tickets remaining, the voucher and ticket exchange programs will not be open to STHs in this category.
Champions Club Season Ticket Holder Exchange Program
Champions Club Season Ticket Holders have the opportunity to exchange unused tickets from their ticket plan for tickets within the Champions Club for any game throughout the season, based on availability.
Tickets from your Champions Club season ticket package for games which have not yet been played can be exchanged for any regular season game. These exchanges are based on Champions Club seating availability and must be made at least two (2) business days prior to the game for which the tickets are being exchanged.
Once a game has passed, Champions Club STHs may redeem their unused ticket plan tickets for Champions Club tickets to any game which falls within two calendar months of the unused ticket. Please note that any unused tickets that have not been exchanged within this two calendar month window are no longer eligible for exchange. Please see the chart below for details.
All exchanges are subject to Champions Club availability. Exchanges cannot be made for alternate seating categories/lesser-value tickets should seating inventory be exhausted within the Champions Club with the exception of the designated Exchange Games listed previously on this page. Single game ticket purchases, group ticket purchases, complimentary tickets and parking passes are not eligible for exchange at any time. All exchanges are final and once a ticket has been exchanged it is not eligible to be exchanged additional times. Only original game tickets are valid for exchange. Forwarded tickets will not be exchanged under any circumstances. If tickets have been forwarded, but go unused, then you may still take advantage of the Ticket Exchange Program; however, your original tickets must be presented to do so.