2012-13 Season Ticket Holder Frequently Asked Questions
With a new collective bargaining agreement (CBA) in place, the Carolina Hurricanes are thrilled to welcome our loyal fans back to PNC Arena for an exciting stretch run of hockey. Due to the quick turnaround, we realize that you may have many questions. We’ve attempted to anticipate as many of them as possible in order to help you transition into the season; however, please feel free to call us at 1-866-NHL-CANEs (1-866-645-2263) during business hours if you have any additional questions we can answer.
- What benefits will I receive for having kept all of my money on account through the lockout?
First and foremost, thank you for your loyalty to the Canes by sticking with us through the recent CBA negotiations. In return, we are happy to offer you 119 days of 5% simple annual interest on the money which you have kept on account with us. The 119 days of interest is representative of September 16, 2012 (the day the lockout started) – January 12, 2013 (the day the NHL and NHLPA signed the new CBA). The amount of interest earned will be calculated and provided to STHs via email within the next week and can be used towards additional tickets for Hurricanes home games for the 2012-13 season, 2012-13 playoff tickets or any 2013-14 season ticket plan.
STHs who maintained their funds on account during the lockout will also receive a 10% discount off 2013-14 season ticket prices and will receive a 5% discount off 2014-15 season ticket prices.
NEW! Bonus Vouchers – STHs who held their account in good standing through the work stoppage will also receive two (2) Bonus Vouchers good for complimentary tickets to any of the team’s first six (6) games: 1/22 vs. TB, 1/24 vs. BUF, 1/28 vs. BOS, 2/1 vs. OTT, 2/14 vs. TOR and 2/21 vs. WPG.
Please note that these benefits are based on having maintained the full value of your account in good standing through the duration of the lockout. Any STH who received a partial refund and/or diminished their season ticket investment during the lockout will not be eligible to receive these benefits.
- Where can I find the revised 2012-13 Hurricanes schedule?
The updated schedule is available at www.CarolinaHurricanes.com/Schedule.
- With a shortened season, how many games will be featured in the Full Season Ticket, 26-Game Plan and 12-Game Plans?
The Full Season Ticket Plan will include all 24 of the team’s 2012-13 home games in the shortened season. The 26-Game Plan and 12-Game Plans have been revised to 18 and 10 games, respectively. 10-Game Plan Holders will be provided with the revised version of the Red, Black or White Plan they originally chose. More ticket plan details can be found via www.CarolinaHurricanes.com/Tickets.
- When will I receive my season tickets?
In the interest of beginning regular season play as quickly as possible following the signing of the NHL’s new collective bargaining agreement, time constraints have required that some ticket packages be broken into staged shipments. Listed below, you’ll find details regarding the contents included within initial shipments. Please note that given the abbreviated season and quick turnaround window, all season tickets will be printed in house on standard Hurricanes ticket stock in order to get them into the hands of STHs as quickly as possible. Initial shipments should go out via FedEx by Wednesday, January 16.
Full Season Ticket Holders (24 Games)
Tickets and corresponding parking (where applicable) for the first 8 games and all complimentary ticket vouchers
18-Game Plan Holders (Revised 26-Game Plan)
Tickets and corresponding parking (where applicable) for the first 7 games in their plan and all complimentary ticket vouchers
10-Game Plan Holders (Revised 12-Game Plan)
Ticket package in its entirety and all complimentary ticket vouchers
In their initial delivery, all STHs will receive their complete allotment of complimentary ticket vouchers, STH ID badges, lanyards, STH ID cards (preloaded with food and beverage credit for those STHs who qualified), and appropriate parking passes for the games included (for those STHs who own parking passes).
- If I paid in full for tickets prior to the lockout, will I get credited for the games not played?
Yes. If the money you have in your account exceeds the cost of your revised ticket plan, the extra balance will be credited to your account and can be used towards additional tickets for Hurricanes home games for the 2012-13 season, 2012-13 playoff tickets or can be applied to any 2013-14 season ticket plan. It is also possible to request a refund in writing, and a check will be sent to the address listed on your account within 2-3 weeks.
- If I was on the payment plan which was suspended during the lockout, when will payments resume and how much will they be?
Your remaining balance based on your revised total will be split into two equal payments to be charged on Jan. 30 and Feb. 28.
Reminder – Given that the payment plan has been suspended since September, your credit card information may have changed. Please let us know as soon as possible if you have a new credit card number or an updated expiration date. If at any time you have any questions regarding payments, please feel free to call a Hurricanes ticket representative at 1-866-NHL-CANEs (1-866-645-2263) during business hours or email us at tickets@carolinahurricanes.com.
- What plans do the Hurricanes have for Opening Night and how can I secure additional tickets?
The Hurricanes will play their first home game on Tuesday, January 22 at 7 p.m. in a match up versus the Tampa Bay Lightning. All ticket plans will feature Opening Night, and STHs will be able to secure additional tickets at a significant discount through a 24-hour presale window for STHs on Tuesday, January 15. More information will be provided in this regard via a forthcoming email and additional details regarding the festivities surrounding Opening Night can be found at www.CarolinaHurricanes.com/OpeningNight.
- When will individual game tickets for the 2012-13 season go on sale, and how can STHs purchase additional tickets?
Individual game tickets will go on sale to the public on Wednesday, January 16 at 10 a.m. STHs will be provided a 24 hour presale window in which they can purchase additional tickets before the public by accessing their account online via www.CarolinaHurricanes.com/CaniacAccountManager beginning on Tuesday, January 15 at 10 a.m.
More information regarding the multiple ways in which STHs can purchase additional tickets and the pricing advantages they receive can be found at www.CarolinaHurricanes.com/AdditionalTickets.
- What are complimentary ticket vouchers?
The Ticket Voucher Program provides STHs with the opportunity to attend additional home games or to bring more fans to games in their selected plans at no additional cost.
Your level of plan commitment and number of seats owned determines the number of additional game vouchers included with your tickets:
• 4 complimentary ticket vouchers for each Full Season Ticket seat purchased
• 3 complimentary ticket vouchers for each 18-Game Plan (Revised 26-Game Plan) seat purchased
• 2 complimentary ticket vouchers for each 10-Game Plan (Revised 12-Game Plan) seat purchased
Bonus Vouchers – STHs who held their account in good standing through the work stoppage will receive two (2) Bonus Vouchers good for complimentary tickets to any of the team’s first six (6) games: 1/22 vs. TB, 1/24 vs. BUF, 1/28 vs. BOS, 2/1 vs. OTT, 2/14 vs. TOR and 2/21 vs. WPG.
Please visit www.CarolinaHurricanes.com/STHvouchers for complete details and restrictions.
- NEW! How much food and beverage credit will I receive and how will I be able to redeem my credit?
All STHs who purchased or renewed their tickets prior to the applicable deadlines listed below will receive credit towards food and beverage purchases made at all points of sale throughout PNC Arena. The total amount a STH receives is based on when they purchased their season tickets and the amount of money invested in their seats. Food and beverage credit will be preloaded onto your STH ID cards and will be distributed evenly over the number of seats/cards you have on your account. Be sure to treat these cards like cash, as food and beverage credit cannot be replaced if your cards are lost or stolen.
Renewed or Purchased Prior to April 30 (Early Deadline)
• Full STHs and 18-Game Plan Holders (revised 26-Game Plan) will receive 10% of their overall season ticket purchase in food and beverage credit
• 10-Game Plan Holders (revised 12-Game Plan) will receive 5% of their overall season ticket purchase in food and beverage credit
Renewed or Purchased Prior to June 30 (Final Deadline)
• Full STHs and 18-Game Plan Holders (revised 26-Game Plan) will receive 7% of their overall season ticket purchase in food and beverage credit
• 10-Game Plan Holders (revised 12-Game Plan) will receive 3% of their overall season ticket purchase in food and beverage credit
Please Note: Food and beverage credit is calculated based on your total season ticket purchase exclusive of parking and handling charges. The value of games missed due to the shortened season will not be included in food and beverage credit calculations.
- What are STH ID cards?
These are pocket cards which identify you as a STH and afford you the proper benefits at “The Eye” team store, the PNC Arena Box Office and the Arena Club Restaurant. As mentioned in the answer above, food and beverage credit will be preloaded onto these cards for those who qualified - Be sure to treat these cards like cash, as food and beverage credit cannot be replaced if your cards are lost or stolen.
- NEW! What are STH badges/lanyards?
New for the 2012-13 season, all STHs will receive ID badges/lanyards honoring their tenure with the Hurricanes. Your STH badge can be displayed to take advantage of applicable STH discounts at the PNC Arena Box Office and the “The Eye” team store. They may also be used in combination with your game ticket to gain entry via the special STH entrances on the east and west sides of the arena.
- NEW! Where are the special STH arena entrances?
All STHs will have access to designated entrances into PNC Arena on the east and west sides of the building. STHs may gain entry via these special entrances by displaying their STH badge and game ticket. Please visit www.CarolinaHurricanes.com/STHentrances for more details.
- What time do the gates open before games?
Gates open one hour before game time unless otherwise noted. Please check www.CarolinaHurricanes.com for updates.
- NEW! As a STH, what is my discount at the "The Eye” team store and how do I take advantage of it?
From Sunday, January 13 – Thursday, January 24, “The Eye” will offer fans a 50% discount on all merchandise (excluding sale items). STHs will have an exclusive window to take advantage of this sale from 11:00 a.m. – 12:30 p.m. on January 13 before it opens to the public.
Full STHs and 18-Game Plan Holders (revised 26-Game Plan) have the ability to take advantage of tenure-based discounts at “The Eye” beginning this season.
• 0-5 seasons of tenure (January 2007 – January, 2012) = 10%
• 6-10 seasons of tenure (January 2001 – December 2006) = 15%
• 11 or more seasons of tenure (anything prior to December 2000) = 20%
All 10-Game Plan Holders (revised 12-Game Plan) are eligible to receive 10% off their purchases at “The Eye.”
STHs can take advantage of their discount by presenting their STH ID card or STH badge at time of purchase.
- What happens if I’m not able to make it to a game in my ticket plan? / How does the Ticket Exchange Program work?
STHs can take advantage of the Ticket Exchange Program to ensure you never throw away any of the tickets from your plan. Unused plan tickets from past games, or tickets for games you know you will not be able to attend in the future, can be exchanged at the PNC Arena Box Office for tickets of equal or lesser value to predetermined exchange games. Ticket exchanges can be redeemed in person at the PNC Arena Box Office during regular business hours or by mail. Original game tickets – no email forwarded tickets – must be presented for exchanges. (Parking passes are not eligible for exchange.)
Please Note: In an effort to add greater flexibility to all STHs during the abbreviated 2012-13 season, 16 of the team’s 24 home games will be available as exchange games. Be sure to familiarize yourself with the complete exchange program details listed via www.CarolinaHurricanes.com/STHexchange before attempting to make an exchange.
- What is Caniac Account Manager?
Caniac Account Manager is your one-stop shop for online season ticket account management. This program allows STHs to forward tickets via email, check ticket usage, donate tickets to charity, post tickets for resale, purchase additional game tickets and pay invoices. Using your account number and password, you may access Caniac Account Manager via www.CarolinaHurricanes.com/CaniacAccountManager.
If you need help with your account number or password, please feel free to call a Hurricanes ticket representative at 1-866-NHL-CANEs (1-866-645-2263) during business hours or email us at tickets@carolinahurricanes.com.
- Can I post my tickets for resale online through the Hurricanes?
Beginning Friday, January 18 at 10 a.m., STHs will be able to post their tickets for resale through their account online via www.CarolinaHurricanes.com/CaniacAccountManager. Due to Ticketmaster’s new partnership with Ticketsnow.com, the STH resale platform will feature a slightly different interface compared to prior seasons. First and foremost, all sellers will need to create a login in order to post tickets for resale. This will not be the same as their Hurricanes Account Manager login. *If seller has ever resold tickets via Ticketsnow and is attempting to create a login with the same email address, the system will inform them that an account already exists under their email address. The Hurricanes will be unable to supply the password associated with the previously created account.
When tickets a seller posts are sold, they will be able to dictate how their payment is received. They can choose direct deposit via ACH payment, that a check to be sent to their address on account, or that a credit be posted to their season ticket account. Those who choose to have the credit posted can apply that to additional Hurricanes tickets or may request at the end of the season that those funds be returned in the form of a check.
- How can I donate tickets to charity through the Kids 'N Community Foundation?
The Hurricanes Heroes ticket program gives Carolina Hurricanes individual and corporate STHs the opportunity to donate upcoming unused game tickets to local non-profit organizations. The organizations that receive tickets focus on the health, education or underserved population development of children and adults in our community. Due to the process of allocating tickets, the Foundation requests that donations be made approximately one week in advance of the game. Tickets can be dropped at PNC Arena’s VIP Entrance or with a ticket representative during regular business hours. Tickets donated in advance of a game may be considered tax-deductible, and the Hurricanes can provide tax receipts accordingly for such donations.
- What if I lose my ticket or do not have it on game day?
There are a couple of options available in order to retrieve your tickets. First off, it is possible to use Caniac Account Manager online which offers the convenience of email forwarding tickets. Simply email your tickets to yourself or a friend, and they can be conveniently printed from a personal computer. This can be done up to two (2) hours before game time.
If you are the STH of record and arrive at a game with the realization that you lost or forgot tickets from your ticket plan, you may go to the PNC Arena Box Office with a personal photo ID and our staff will be glad to reprint them.
- What is the Exclusive Full STH Party?
This is an exclusive event for Full STHs which typically includes free food and beverages, a player autograph session, tours of the locker room and press room, and a "State of the 'Canes" address from the coach. Date TBD.
- What is the Exclusive Full STH Pregame Skate?
The "Pregame Skate" is an exclusive event for our Full STHs. This is an opportunity for these fans to gather casually to watch both the Hurricanes and their opponent skate during the morning of their game that night. At no other time during the year are fans allowed to watch an opponent's pregame skate at PNC Arena. This event typically includes free food and beverage as well as inflatable games for kids. Date TBD.
- What is the Exclusive Full STH Closed Practice?
The "Closed Practice" is an exclusive opportunity for Full STHs to enjoy a Canes practice that has been closed to the general public. This event features light fare and takes place on a non-game day during a weekend. Date TBD.
- NEW! What is the STH Cookout Party?
All STHs who submitted their renewal or purchased new by the early-bird renewal deadline of Friday, March 23 will be invited to an exclusive cookout party at PNC Arena featuring select Canes players. Date TBD.
Have more questions?
Please feel free to speak with any available representative by calling
1-866-NHL-CANEs (1-866-645-2263).
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