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2013-14 Season Ticket Holder Frequently Asked Questions

While we've attempted to anticipate the majority of the questions our STHs may have, we know more will arise. Please feel free to call us at 1-866-NHL-CANEs (1-866-645-2263) during business hours if you have any additional questions.

What will be included with my season ticket package?
Along with tickets, STHs will receive their allotment of complimentary ticket vouchers (if applicable), STH ID badges, STH ID cards (preloaded with food and beverage credit for those STHs who qualified), lanyards, and parking passes (if applicable).

NEW – Regular season parking passes (if applicable) will be included within the season ticket booklets for Full Season Ticket Holders and 26-Game Plan Holders who renewed/purchased by August 2.

NEW – Tickets for Rounds 1 & 2 of the Stanley Cup Playoffs will also be included within the season ticket booklets for Full Season Ticket Holders and 26-Game Plan Holders who renewed/purchased by August 2. Please be aware that the barcodes on these preprinted playoff tickets will not be activated until your agreement to purchase them has been made official. More details will follow at the appropriate time in the latter part of the season.

What plans do the Hurricanes have for Opening Weekend?
The Hurricanes will play their first home games on Friday, October 4 at 7 p.m versus the Detroit Red Wings and Sunday, October 6 versus the Philadelphia Flyers at 5 p.m. Both games will feature pregame South Plaza Parties and premium giveaways, and all fans in attendance will be able to enjoy popcorn, hot dogs and sodas for just $1 each.

How can STHs purchase additional tickets?
STHs can purchase additional individual-game tickets by the following methods:
12 and 26-Game Plan Holders can take advantage of Advance Pricing for any additional tickets they purchase, while Full STHs will receive the Full STH rate on any additional tickets they buy.
More information regarding the multiple ways in which STHs can purchase additional tickets and the pricing advantages they receive can be found at www.CarolinaHurricanes.com/AdditionalTickets.

Are there any special ticket discount opportunities available for STHs?
In appreciation of your support of the Carolina Hurricanes as a 2013-14 Season Ticket Holder, the Hurricanes would like to offer you tremendous discounts for designated Hurricanes home games through our Season Ticket Holder Appreciation Games! You can save up to $80 off the standard price! Visit www.CarolinaHurricanes.com/STHgames for more information.

What are complimentary ticket vouchers?
The Ticket Voucher Program provides STHs with the opportunity to attend additional home games or to bring more fans to games in their selected plans at no additional cost.

Your level of plan commitment and number of seats owned determines the number of additional game vouchers included with your tickets:
  • 4 complimentary ticket vouchers for each Full Season Ticket seat purchased (2 A-Vouchers, 2 B-Vouchers)
  • 3 complimentary ticket vouchers for each 26-Game Plan seat purchased (1 A-Vouchers, 2 B-Vouchers)
  • 2 complimentary ticket vouchers for each 12-Game Plan seat purchased (1 A-Vouchers, 1 B-Vouchers)
• A-Vouchers can be used for any game through 12/31 vs. Montreal with the exception of 11/29 and 12/27
• B-Vouchers can be used for any game through the entire 2013-14 regular season
• Blackout Dates: 11/29 and 12/27
• Vouchers may be redeemed by mail or in person at the PNC Arena Box Office during regular hours
• Redemption of vouchers will cease at 4 p.m. on any game day (regularly scheduled at 7 p.m.)
• Vouchers will not be included with prorated ticket plans.

* Season tickets in the 99.9 FM Fan Zone are sold out; therefore, with no equal or lesser-value tickets remaining, the Voucher and Ticket Exchange Programs will not be open to STHs in this category.

Please visit http://www.CarolinaHurricanes.com/STHvouchers for complete details and restrictions.

How much food and beverage credit will I receive and how will I be able to redeem my credit?
All STHs who purchased or renewed their tickets prior to the applicable deadlines listed below will receive credit towards food and beverage purchases made at all points of sale throughout PNC Arena. The total amount a STH receives is based on when they purchased their season tickets and the amount of money invested in their seats.  Food and beverage credit will be preloaded onto your STH ID cards and will be distributed on a card per seat basis with the credit due for each individual seat being applied to an individual STH ID card.  (As a result, in cases where STHs have multiple seating categories or plan types, the total F&B credit will not be spread evenly across all cards as was the case in 2012-13.)

Renewed or Purchased Prior to April 12 (Early Deadline)
  • Full STHs and 26-Game Plan Holders will receive 10% of their overall season ticket purchase in food and beverage credit
  • 12-Game Plan Holders will receive 5% of their overall season ticket purchase in food and beverage credit
Renewed or Purchased Prior to July 20 (Final Deadline)
  • Full STHs and 26-Game Plan Holders will receive 7% of their overall season ticket purchase in food and beverage credit
  • 12-Game Plan Holders will receive 3% of their overall season ticket purchase in food and beverage credit
Please note that food and beverage credit is calculated based on your total season ticket purchase exclusive of parking and handling charges.

Be sure to treat these cards like cash, as food and beverage credit cannot be replaced if your cards are lost or stolen.

What are STH ID cards?
These are pocket cards which identify you as a STH and afford you the proper benefits at "The Eye" team store, the PNC Arena Box Office and the Arena Club Restaurant.  As mentioned in the answer above, food and beverage credit will be preloaded onto these cards for those who qualified - Be sure to treat these cards like cash, as food and beverage credit cannot be replaced if your cards are lost or stolen.

What are STH badges/lanyards?
All STHs will receive ID badges/lanyards honoring their tenure with the Hurricanes.  Wear your badge to show off your Hurricanes pride and to gain entry through the special STH Entrances on both the west and east sides of PNC Arena (in combination with your game ticket).  STH ID badges can also be used to take advantage of applicable STH discounts at the PNC Arena Box Office and the "The Eye" team store.

If interested, new STHs and renewing STHs who would like replacements can pick up plastic sleeves to attach to their lanyards at the Guest Services window on the first floor concourse across from section 127.

Where are the special STH arena entrances?
All STHs will have access to designated entrances into PNC Arena on the east and west sides of the building. STHs may gain entry via these special entrances by displaying their STH badge and game ticket. Please visit www.CarolinaHurricanes.com/STHentrances for more details.

What time do the gates open before games?
Gates open one hour before game time unless otherwise noted. Please check www.CarolinaHurricanes.com for updates.

As a STH, what is my discount at the "The Eye" team store and how do I take advantage of it?
All 12-Game Plan Holders are eligible to receive 10% off their purchases at "The Eye."

Full STHs and 26-Game Plan Holders will be able to take advantage of tenure-based discounts at "The Eye" as detailed below with regard to account creation date.
  • 0-5 seasons of tenure = 10%
  • 6-10 seasons of tenure = 15%
  • 11 or more seasons of tenure = 20%
STHs can take advantage of their discount by presenting their STH ID card or STH badge at time of purchase.

What happens if I'm not able to make it to a game in my ticket plan? / How does the Ticket Exchange Program work?*
STHs can take advantage of the Ticket Exchange Program to ensure you never throw away any of the tickets from your plan. Unused plan tickets from past games, or tickets for games you know you will not be able to attend in the future, can be exchanged at the PNC Arena Box Office for tickets of equal or lesser value to designated exchange games. Ticket exchanges can be redeemed in person at the PNC Arena Box Office during regular hours or by mail. Original game tickets – no email forwarded tickets – must be presented for exchanges.  (Parking passes are not eligible for exchange.)

Be sure to familiarize yourself with the complete Exchange Program details listed via www.CarolinaHurricanes.com/STHexchange before attempting to make an exchange.

* Please note that preseason game tickets included with Full Season Tickets may only be exchanges for the first designated exchange game - Sunday, October 13 vs. Phoenix at 1 p.m.

* Season tickets in the 99.9 FM Fan Zone are sold out; therefore, with no equal or lesser-value tickets remaining, the Voucher and Ticket Exchange Programs will not be open to STHs in this category.

* Additional flexibility is provided for ticket exchanges as an added benefit for Champions Club Season Ticket Holders.

What is the Premium Exchange Program?*
Otherwise consistent with the guidelines of the complimentary Hurricanes Exchange Program, for an additional $20 for Lower Level or Club Level seats or $10 for Upper Level seats, Season Ticket Holders can now exchange their ticket plan tickets for equal or lesser-value tickets to seven (7) designated “Premium Exchange Games.”

Be sure to familiarize yourself with the complete Premium Exchange Program details listed via www.CarolinaHurricanes.com/STHpremiumexchange before attempting to make an exchange.

* A limited number of tickets will be made available for the Premium Exchange Program and, as such, the program may cease at any time due to availability.

* Season tickets in the 99.9 FM Fan Zone are sold out; therefore, with no equal or lesser-value tickets remaining, the Voucher and Ticket Exchange Programs will not be open to STHs in this category.

What is Caniac Account Manager?
Caniac Account Manager is your one-stop shop for online season ticket account management.  This program allows STHs to forward tickets via email, check ticket usage, donate tickets to charity, post tickets for resale, purchase additional game tickets and pay invoices.  Using your account number and password, you may access Caniac Account Manager via www.CarolinaHurricanes.com/CaniacAccountManager.

If you need help with your account number or password, please feel free to call a Hurricanes ticket representative at 1-866-NHL-CANEs (1-866-645-2263) during business hours or email us at tickets@carolinahurricanes.com.

How can I donate tickets to charity through the Kids 'N Community Foundation?
The Hurricanes Heroes ticket program gives Carolina Hurricanes individual and corporate STHs the opportunity to donate upcoming unused game tickets to local non-profit organizations. The organizations that receive tickets focus on the health, education or underserved population development of children and adults in our community.  Due to the process of allocating tickets, the Foundation requests that donations be made approximately one week in advance of the game. Tickets can be donated by accessing your account online via www.CarolinaHurricanes.com/CaniacAccountManager. They can also be dropped at PNC Arena’s VIP Entrance or with a ticket representative during regular business hours. Tickets donated in advance of a game may be considered tax-deductible, and the Hurricanes can provide tax receipts accordingly for such donations.

What if I lose my ticket or do not have it on game day?
There are a couple of options available in order to retrieve your tickets.  First off, it is possible to use Caniac Account Manager (www.CarolinaHurricanes.com/CaniacAccountManager) online which offers the convenience of email forwarding tickets. Simply email your tickets to yourself or a friend, and they can be conveniently printed from a personal computer.  This can be done up to two (2) hours before game time.

If you are the STH of record and arrive at a game with the realization that you lost or forgot tickets from your ticket plan, you may go to the PNC Arena Box Office with a personal photo ID and our staff will be glad to reprint them.

What is the Exclusive Full STH Party?
This is an exclusive event for Full STHs which typically includes free food and beverages, a player autograph session, tours of the locker room and press room, and a "State of the 'Canes" address from the coach.
Date: Wednesday, October 30

What is the Exclusive Full STH Pregame Skate?
The "Pregame Skate" is an exclusive event for our Full STHs.  This is an opportunity for these fans to gather casually to watch both the Hurricanes and their opponent skate during the morning of their game that night.  At no other time during the year are fans allowed to watch an opponent's pregame skate at PNC Arena.  This event typically includes free food and beverage as well as inflatable games for kids.
Date: Friday, December 27

What is the Exclusive Full STH Closed Practice?
The "Closed Practice" is an exclusive opportunity for Full STHs to enjoy a 'Canes practice that has been closed to the general public. This event features light fare and takes place on a non-game day during a weekend.
Date: Sunday, November 10.


Have more questions?
Please feel free to speak with any available representative by calling
1-866-NHL-CANEs (1-866-645-2263).

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