Please feel free to call us at 1-866-NHL-CANEs (1-866-645-2263) during business hours if you have any additional questions.
How do I access my Caniac Account Manager?
To easily manage your tickets online, simply log in to your Caniac Account Manager by visiting www.CarolinaHurricanes.com/CaniacAccountManager. At the login screen, be sure to use your Account ID# when attempting to log in. If you do not know your password, or cannot remember it, simply click “Forgot your password?” to be emailed a new one. Your Hurricanes account representative can also access your password for you, so feel free to call 1-(866)-NHL-CANES if you are having further login issues.
How do I use digital ticketing?
If your account is enrolled in Digital Ticketing, you have a number of different convenient options to enter PNC Arena. You are able to use your STH ID Card, Print-At-Home Tickets, or Mobile Entry on your smartphone to enter the gates on a game night. You can also manage your tickets online by utilizing your Caniac Account Manager. For everything you need to know about Digital Ticketing, please visit www.CarolinaHurricanes.com/DigitalTickets.
How do I redeem my free ticket vouchers?
All Season Ticket Holders that qualify for ticket vouchers may redeem them at the PNC Arena Box Office during regular business hours (vouchers will NOT be processed within 4 hours of a puck-drop at PNC Arena). If you have regular, printed ticket vouchers, you may redeem them at the PNC Arena Box office or at Canes Ticket Central (Section 117) on a Hurricanes game night. If you have Digital Ticketing, you may redeem your vouchers online through your Caniac Account Manager.
(Keep in mind, the vouchers will be located in the month of JANUARY under your event list)
How do I exchange tickets from my Season Ticket plan?
Season Ticket Holders have the ability to exchange tickets from their plan online with their Caniac Account Manager, or at the PNC Arena Box office. Different guidelines and restrictions apply with both pre-game and post-game exchanges. For a complete list of eligible exchange dates and directions, visit www.CarolinaHurricanes.com/STHExchange.
Where do I learn more about parking?
To access the full PNC Arena Parking Guide, simply click here. You can also view a general map of PNC Arena parking lots by clicking here.
I forgot my tickets! Can I still enter the gates?
Yes! By utilizing “Mobile Entry” you are able to access your tickets from your Season Ticket package directly on your smart phone. To use Mobile Entry, simply use your smart phone to log in to Caniac Account Manager on your phone’s web browser. (Be sure to use the mobile site of the page located at the bottom of the screen.)
Do I get additional ticket discounts?
Yes! As a Season Ticket Holder, you get exclusive access to our Season Ticket Holder Appreciation games. These particular games offer especially deep discounts on certain ticket areas, and select concession items. To view a full list of STH Appreciation games and concession discounts, visit www.CarolinaHurricanes.com/STHNights.
How do I get my discount at The Eye Team Store?
Simply present your STH ID Card and/or STH ID Badge at the checkout counter to receive your special tenure-based discount.
Am I able to re-sell my tickets in my Season Ticket plan?
Yes! Ticket resale is made easy through your Caniac Account Manager. Simply select the game of your choice, and click “Sell Tickets” on NHL Ticket Exchange. Buying and Selling via NHL Ticket Exchange is the most secure avenue for ticket re-sale.
What other special benefits do I get?
As a Canes Season Ticket Holder you get access to a list of fantastic benefits. On top of the benefits included with your plan, Season Ticket Holders are able to utilize our Referral Rewards Program to earn unbelievable experiences at PNC Arena. Rewards include things such as: riding the Olympia during intermission, in-seat visit from Stormy & more! To view a complete list, visit www.CarolinaHurricanes.com/Referral.
Please feel free to speak with any available representative by calling