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2015-16 Season Ticket Renewal Frequently Asked Questions

Please feel free to call us at 1-866-NHL-CANEs (1-866-645-2263) during business hours if you have any additional questions.

How do I qualify for the “30 Prizes in 30 Days” contest?
Renew your ticket package by making your 30% initial payment and you are automatically entered. Once you renew, your name stays in the drawing, so the earlier you renew, the better your chances of winning one of the prizes! For all contest rules, please visit

What is the Early Bird Season Ticket Holder BBQ?
All individuals renewing/purchasing their season tickets by March 13th are eligible to attend the Season Ticket Holder BBQ which will take place at a date TBD prior to the start of the 2015–16 season. This event includes food, drinks and appearances by Canes players.

What does renewal price and new price mean?
The renewal price is offered as a lower loyalty price to our existing Full Season Ticket Holders. Our Full Season Ticket Holders will receive the greatest savings off of box office price of all plan holders.

I bought a 26-Game Plan or 12-Game Plan last year but that is not listed as an option this year.
The 26 and 12-Game Plans will not be offered this season. Your best replacement options are a Full Season Ticket package, a 22-Game Flex Plan or an 11-Game Flex Plan.

What are the 22-Game and 11-Game Flex Plans?
These plans let you create your own package by selecting the games you want to attend. You can select which opponents you want to see, what game dates work best for you or a combination of the two! Both packages will include the Home Opener plus the additional games you select to complete your package.

How will Flex Plan prices be determined?
Your total package price will vary based on the games you select. Games will fall into one of three categories (Gold, Silver, Bronze*) and these games will be determined once the NHL schedule is released in late June.

*There will be a minimum of 25 games in the Bronze category.

Your deposit to purchase or renew one of these plans is calculated by multiplying 22 or 11 by the Bronze level price in that category and taking 30% of that amount.

Will I have my same seat for every game with my Flex Plan?
You will have the opportunity to lock in the same seats for every game in your plan if you'd like or you can choose to have the best available seats in your price category for each individual game in your plan. The choice is yours. Your account priority, which is based on the size of your ticket plan (22 or 11) and your account creation date, will determine when your seat selection will be scheduled.

What else is new for the 2015-16 season?
Season Ticket Holders can expect more exclusive benefits and experiences next season. There will be “Inside the Front Office” calls, access to in-game experiences, photo opportunities on the ice and much more!

Have more questions?
Please feel free to speak with any available representative by calling
1-866-NHL-CANEs (1-866-645-2263).

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